Delivery and returns
Dispatched within one working day — smaller bottle orders on Royal Mail tracked, larger orders and trade boxes on a tracked courier. Everything is tracked. Change your mind within 14 days.
Delivery
Orders are dispatched from Cardiff. In the UK, delivery depends on how many bottles are in the order: £3.99 for 5, then 60p less for every further 5, down to 99p from 30 bottles. Up to 30 bottles goes as a tracked large letter with Royal Mail; above that it is a parcel sent on a tracked courier service, and so are trade boxes. Either way you get a tracking number by email when it is posted.
| Bottles in the order | UK delivery | Service |
|---|---|---|
| 5 | £3.99 | Tracked large letter |
| 10 | £3.39 | Tracked large letter |
| 15 | £2.79 | Tracked large letter |
| 20 | £2.19 | Tracked large letter |
| 25 | £1.59 | Tracked large letter |
| 30 | £0.99 | Tracked large letter |
| More than 30 | £0.99 | Tracked parcel |
Trade orders (boxes of 20) are £5.99 delivery, free from 6 boxes, and go on a tracked courier service — you get the courier and the tracking number by email when it is posted. Orders going abroad are priced on a product-weight tariff: every bottle counts as 10 g and every trade box of 20 as 1,000 g, and the total decides the band below. So a single trade box sent abroad is £10.99, and up to 99 bottles in packs are £4.99:
| Product weight (tariff) | International tracked |
|---|---|
| Up to 999 g | £4.99 |
| 1000 g and over | £10.99 |
Two weights are involved here and they are not the same number. The price above comes from the product-weight tariff — the figures per bottle and per box given above, not what the parcel weighs on the scales. What Royal Mail limits is the packed parcel, which is a good deal lighter — 30 bottles pack to 112 g, and six trade boxes to 630 g. Royal Mail will not carry an international parcel over 2 kg packed, and an order that would exceed it is declined at the checkout rather than after you have paid; split it in two and both halves will go. Deliveries outside the UK also need a phone number for the courier, because Royal Mail requires one before it will accept the parcel.
Orders outside the UK: Orders delivered outside the UK may be subject to import duties, local taxes and customs handling fees. These charges are payable when the parcel arrives in the destination country and are the responsibility of the recipient. They are not included in the price you pay us, and we cannot calculate or predict them, as they are set by the destination country. It is worth checking your own country's rules before you order.
The exact charge is shown in your bag before you pay. If we cannot deliver to the address you give, we will contact you before dispatch to sort it out.
Returns
We offer a full refund on unused products with the hygiene seal intact if you request a return within 14 days of receiving your order. Faulty products are also eligible for a full refund.
To start a return, email letstalk@instahit.co.uk. You do not have to give a reason.
Post the unused bottles back within 14 days of telling us, and we refund everything you paid, including the delivery charge, back the way you paid — to your card, and any cashback you used back to your account — within 14 days of the bottles reaching us, or sooner if you send us proof of posting.
Each bottle has a hygiene seal: a separate cap over the nib, underneath the lid. Opening the lid or the outer packaging does not affect your right to return — the seal is what matters. Once that seal has been broken the bottle cannot be returned, for hygiene reasons. A faulty, damaged or wrongly described bottle is always refunded, sealed or not.
Email us first so we know it is coming, then post the bottles to:
Instahit Returns
68–70 Cowbridge Road East
Cardiff CF11 9DU
Cancellation form
You do not have to use this — any clear statement will do — but if it is easier, copy it into an email to letstalk@instahit.co.uk.
To Infinity National Ltd, 68–70 Cowbridge Road East, Cardiff CF11 9DU, letstalk@instahit.co.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:[*] Delete as appropriate.
If something is wrong with your order
If the bottles arrive faulty, damaged or not as described, tell us and we will replace them or refund you in full, including the postage both ways. This is separate from changing your mind and is not limited to 14 days: your rights under the Consumer Rights Act 2015 apply.
Nothing on this page affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
